Customer Service Principle

Customer Service Principle:

OColour is supposed to train the users based on the manual, system use guide and maintenance guide, The training includes System use, system maintenance and equipment protection. We understand that our customers need Before-Sales Service, in-Sales Service, after-Sales Service. Therefore, we will spare no efforts to feedback information in time.

Installation:

OColour will send professionals to conduct site installation in strictly accordance with the requirements of the schemes and the original manual. If there is any special situation, it is necessary to make changes of part installation scheme, We will coordinate with users. Our company will ensure the consistence of completion time and the contracted time.

Maintenance:

Maintenance principles: response in time, solve problems asap and ensure the use

Maintenance period: In the maintenance period of the screen body, free of all maintenance charges; after maintenance period, only charge the material costs, free of manual work fees.

After-sale service: regular maintenance, revisit, enquiry for comments, improvement.

Warranty Terms:

 

Spare Parts Warranty:

Each order, OColour will provide 1-3% spare parts to the customers for immediately local service, such as, power supply units, fans, modules, cables, plastic covers, led lamps and so on.

Whole body warranty:

The buyer receives a limited 2 year to 3 years whole body warranty according to the sign quality rank they bought. An extended 2 year whole body warranty can be received upon completion of the extended warranty form.